| Step 1: |
Once you are
on the phone with a member of our support team, you will be
directed back to this page to initiate the screen-sharing
session. Simply click the Start Session button.
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| Step 2: |
You are
prompted to download a small virus-free plug-in. |
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| Step 3: |
With your
permission, your support representative can view your screen and
share control of your mouse and keyboard. |
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| Step 4: |
You are in
full control of your computer at all times. You always have
overriding control of your mouse and keyboard, and you can end
the screen-sharing session at any time.
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